Are you losing enrolments in the first 5 minutes?
Score your enquiry response process across 11 critical points, including response time, out-of-hours coverage, consistency and measurement. See where your speed-to-lead process could be costing you enrolments.
3 things this diagnostic uncovers about your speed-to-lead process.
- Why the first five minutes matter when a new enquiry arrives
- How delays can reduce your chances of starting a conversation at peak intent
- Whether evenings, weekends and busy periods are slowing your response
- How time zones and team capacity can create avoidable delays
- An eleven-point scorecard that rates your process from Critical to Strong
- A clear indication of where your current response process needs improvement
Why the first five minutes matter
A new enquiry is a moment of high intent. Responding quickly gives you the best chance of starting a conversation while that interest is still high. But maintaining that response speed across evenings, weekends, busy periods and different time zones is where many teams struggle.
What your score gives you
A clear benchmark for your current process.
Your score shows whether your speed-to-lead process is Critical, Inconsistent or Strong, helping you identify where the biggest gaps sit and what to improve first.
Common questions about the diagnostic
01How long does the diagnostic actually take?
About two minutes. It contains 11 simple questions about how your team handles new enquiries. There is no data export, CRM setup or preparation required.
02Do I need reporting data to complete it?
No. The questions are designed to be answered from your knowledge of the current process. If you are unsure how quickly enquiries are actually being answered, that is useful information in itself.
03Is this only useful for large providers?
No. The diagnostic is relevant to any education provider handling inbound enquiries. In fact, smaller teams can be particularly exposed to delays during evenings, weekends and busy periods when staff capacity is limited.
04What happens after I get the diagnostic?
You’ll be taken straight to a page where you can download the diagnostic and complete the scorecard. You can also try our Speed to Lead engine for yourself and experience how an enquiry can be engaged within minutes.
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